![]() Unplug your tablet from your computer, restart your computer and make sure that there are no other tablet drivers installed, whether from us or other brands.Try using a different drawing software and check if you still experience the issue.Try using your tablet on another computer and check if you experience the same issue, if you have access to another computer unit.Test if you still experience the same issue without the driver. Uninstall the current driver you have installed, unplug your tablet from your computer then plug it back in.Kindly try the following steps that may help us either resolve your issue or help us determine the root cause, at least: Hi Triantafyllos Valtasar,are you currently using the Driver_14.8.90 version? May you please provide the specific Windows 10 and SAI versions you are currently using? If you upload it, please make sure that you remove the restrictions so anyone who has the link will be able to view it. You can just use your phone in taking the video and if the file size is more than 20MB, please send it through WeTransfer or upload it to Dropbox or Google Drive. A video that clearly captures your issue.If you haven't dropped your pen and Steps #1-3 do not resolve your issue, please send the following information to Serial number (found at the back of your tablet) We suggest you purchase a new pen from our official store ( Huion Battery-free Pen PW500) or Amazon. We are sorry about that but this kind of man-made damage is out of our warranty. If you have dropped the pen accidentally.This can help determine if this problem is caused by the driver. Uninstall the driver, and try the tablet (without a driver installed) to see if the problem still persists.If there are, please put them away and see if it helps, since the pen hover issue may also be caused by electromagnetic interference. Please make sure there are no other electronic products like laptops or mobile phones nearby.(Note: Clouds of dust on your pen nib will also result in the pen hover issue.) Please change the pen nib with a new one and make sure to insert it firmly.Hi Abraham Claramunt Navarro, what you are experiencing is the pen hovering issue. Si lo carga, asegúrese de eliminar las restricciones para que cualquiera que tenga el enlace pueda verlo. Puede usar su teléfono para grabar el video y, si el tamaño del archivo es superior a 20 MB, envíelo a través de WeTransfer o cárguelo en Dropbox o Google Drive. Un video que captura claramente tu problema.Si no dejó caer el bolígrafo y los pasos 1 a 3 no resuelven su problema, envíe la siguiente información a Número de serie (que se encuentra en la parte posterior de su tableta) Le sugerimos que compre un nuevo bolígrafo en nuestra tienda oficial ( Huion Battery-free Pen PW500) o Amazon. Lo sentimos, pero este tipo de daño causado por el hombre está fuera de nuestra garantía. Si ha dejado caer el bolígrafo accidentalmente.Esto puede ayudar a determinar si este problema es causado por el controlador. Desinstale el controlador y pruebe la tableta (sin un controlador instalado) para ver si el problema persiste.Si los hay, guárdelos y vea si ayuda, ya que el problema de desplazamiento del lápiz también puede ser causado por interferencia electromagnética. Asegúrese de que no haya otros productos electrónicos como computadoras portátiles o teléfonos móviles cerca. ![]() (Nota: las nubes de polvo en la punta del lápiz también provocarán el problema de desplazamiento del lápiz).
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